The short version: every program comes with a 7-day money-back guarantee. Use it for one full week — if it isn't the most organized your fitness has ever felt, one email gets you a full refund. No hoops, no hard feelings.
1. The 7-Day Guarantee
All digital programs sold by Ask Adella Media LLC (Adella Pasos) are covered by a 7-day money-back guarantee, starting on the date of purchase. If you're not satisfied for any reason within those 7 days, you're entitled to a full refund of your purchase price.
2. How to Request a Refund
- Email us via the Contact page within 7 days of your purchase date
- Include the name or email address used at checkout and the program name
- That's it — no questionnaire required (though if you'd like to tell us what didn't work, we genuinely read every note)
3. Timing
Approved refunds are issued to your original payment method, typically within 5–10 business days depending on your bank or card issuer. You'll receive an email confirmation when the refund is processed.
4. After the 7-Day Window
Because our products are instantly downloadable digital goods, requests made more than 7 days after purchase are not eligible for a refund. Deleting the files does not extend the window. If something exceptional happened (a duplicate charge, a technical failure that prevented access), contact us anyway — billing errors are always corrected regardless of timing.
5. Order Bumps, Add-Ons & Discounted Purchases
The same 7-day guarantee applies to add-on products purchased at checkout and to purchases made with a promotional code (refunds equal the amount actually paid).
6. Abuse
We honor this policy in good faith and ask the same in return. Repeated purchase-and-refund cycles across multiple products may result in refusal of future orders.
7. Chargebacks
Please contact us before disputing a charge with your bank — we resolve legitimate issues faster than the chargeback process does, and unwarranted chargebacks may result in loss of access to purchased materials.
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