Hey Everyone, Welcome back to What's Your Game Plan. As a business person, I know there are a few magic phrases your customers will always want to hear from you. If you don't use these words, you'll find yourself loosing a lot of customers. If you want to improve your companies's customer experience, here are the 5 things your customers need to hear you say:
1) How can I help?
By asking customers how you can help them, you'll open the conversation on a positive note and really get to know what they need and why they need it.
2) I don't know, but I will find out
It's okay if you don't the answer to every question. What the customer is looking for is that you're willing to take the responsibility to find out. Using this phrase also signals the customer that you are focused on them and their happiness is your top priority.
3) I apologize
This phrase lets your customers know that you are truly aware of their current state and that you are ready to surpass their expectation. You don't want to just "patch things up", you want to demonstrate that you are deeply committed to their satisfaction. Saying this phrase does exactly that.
4) Thanks for doing business with us
Never underestimate the power of saying "thanks". It's really going to take your customer service strategy to the next level. Whether it's communicated over the phone or via email, always take the time to make sure the customer feel valued and appreciated.
5) I will stay in touch with you
Good customer service really goes beyond just making follow-up calls every so often. This phrase is going to be the foundation of how you grow and keep growing your business. If customers can feel your heart is in the right place, they're going to give you repeat sales and even referrals.
Never give your customers a reason to doubt your capacity to serve. Using these key phrases are going to build some of the strong relationships your business will ever experience. If you liked this video, please hit share to help spread the word about customer service...and if you want to earn more revenue with your customer support, I'll drop the link below where you can reach out. Thanks for watching and until next time, take care!
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